Do you have an organization where many F2F conversations are held with prospects or customers? Provide a general guideline for these (types of) conversations without losing the individuality of your employee.
A clear conversation structure per flow, per type of conversation. Uniform for the entire organization.
How can you evaluate unambiguously if there is no consensus about the manner of conducting the conversation?
Do you have a lot of F2F conversations in your organization?
Ever thought of linking the quality of the conversations to the remuneration?
How can you coach sufficiently if there is no consensus about the way of conducting a conversation?
Discover for yourself how you can help your organization by deploying all representatives in the same qualitative way.